Customer Service Account Manager

sugar hill, GA

Full Time

Hillman Flooring & Design

Experienced

Hillman Flooring & Design has been providing professional, high-quality design, remodeling, and installation services to the greater Atlanta area since 1990. We’re a family-owned company and have the second generation moving forward with the same passion that has been the cornerstone of Hillman since the beginning. We are a small company focused on big results!

We are looking for a high-energy, team player to join our team as a Customer Service Account Manager for our Custom and Production Builder Division in Sugar Hill, GA.

Key responsibilities:

Initial contact for builders and field managers with questions.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Processing new construction takeoffs using RFMS Measure estimating software.
Developing preliminary quotes for upcoming jobs using RFMS.
Assisting with new construction design appointments when needed.
Create new construction work orders for upcoming builder jobs and custom homes using PowerPoint and Adobe.
Assisting field managers with scheduling needed punch work.
Assisting with the management of new construction accounts.

Desired Skills and Experience

Proven customer support experience or experience as a service representative
Strong phone contact handling skills and active listening
Experience with RFMS, Adobe, PowerPoint, and RFMS Measuer is a plus!
Ability to communicate with customers in a professional setting and provide knowledge about products and/or installation methods to ensure customers understand HFD processes and procedures.
Customer orientation and ability to adapt/respond to different types of individuals.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

What we offer:

On the job training and shadowing
Full-Time Salary plus Commission
Competitive benefits package
Paid Holidays
PTO (Vacation/Sick Days)
A family-owned, friendly work environment

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Thanks for visiting our careers page. We are excited that you have showed interest in Hillman Flooring & Design. Please take a look at our current openings and if you feel that your qualifications and skills match a position, please apply!

Customer Service Account Manager

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